Stored Value Solutions (SVS), a subsidiary of Corpay, Inc., is a world leader in gift cards whose mission is to increase the value and impact of our clients' gift card programs. We are a pioneer in the industry with 25+ years of experience and originate processing in more than 50 countries and more than 45 currencies. SVS serves more than 25% of the top 250 Global Retailers and 35 of the Top 100 US Retailers.
SVS is focused exclusively on discovering and delivering better ways for retailers and restaurants to maximize revenue from their stored value programs. Our continued investment in people, technology, operations, and new products directly benefits our clients by delivering the latest technology, the highest level of service, and the most effective ways to engage and delight consumers across multiple channels.
We never stop trying to find ways to make stored value more attractive, more fun, more engaging, easier to buy, easier to use, more rewarding to give, and more iron-clad when it comes to preventing fraud. In fact, over the past 5 years, we have invested millions of dollars in new solutions for our clients. Our chief focus in these investments has been in the areas that have the greatest impact on our clients: Our Technology, Our Analytics, Our Fraud Prevention Solutions, and – most importantly – Our People.
The Solutions B2B Client Support and Fulfillment Coordinator ensures quality service to card partners and customers by providing ongoing support. You will work directly with our clients and buyers to ensure orders are fulfilled in an efficient and timely manner to support the strategic growth of their programs. In addition, partnering with the sales, marketing, and brand partnership teams you will handle day-to-day client and customer requests maintaining direct communication to ensure the smooth flow of program operations and effective issue resolution. Collaborating closely with the Director and Manager of B2B the Support and Fulfillment Coordinator will assist in special projects and initiatives to continue accelerating our growth.
What you’ll get to do:
Work directly with internal and external partners to provide day-to-day account support, problem resolution, research and analysis. Support activities may include account maintenance, order processing, user security, report generation, reconciliation, funding and billing.
Be highly responsive to inbound emails, and chat. Utilize available tools to track appointments and manage priorities. Processes customer requests with minimal assistance and maximum efficiency.
Discuss functionality and train customers with minimal assistance, identify and request set up changes, and maintain knowledge level as product and system updates are released. Identifies process issues and suggests/implements solutions.
Master complex back office processing and effectively and pro-actively seek customer impacting information and data, interpret, act upon and update data effectively
Act as a liaison in a cross-functional team. You will be actively collaborating with the Finance and Tech Team on various projects and initiatives
Work with some of the largest brands in each industry. You will also have a role in improving the brand experience by stream-lining the customer journey.
Act as internal resource for associate questions and email escalations
Review and fulfill large volume purchase orders, including: activating, recording, reporting and submitting tracking information
Complete special projects or assists other departments as assigned by Director
Grow with an exciting and emerging business group with lots of opportunities
We are searching for someone who has:
Associate or Bachelor’s degree preferred or 2-4 years of customer service experience in a related field.
Proficiency with Microsoft Office applications, specifically Excel (pivot tables, lookup functions) and Word.
Experience using CRM applications such as Jira, Salesforce, Service Cloud, Zendesk
Demonstrated strong communication and interpersonal skills and analytical skills; attention to detail and follow-up skills. Demonstrates exceptional multi-tasking skills.
An entrepreneurial mind-set. Can streamline processes and work cross-functionally to solve problems quickly in a fast-growing department.
Superior customer service skills are required, with the ability to react quickly and decisively to resolve client/customer issues in a professional manner.
Applicants must be willing to work Eastern Standard Time and be located in the United States.
About the Company:
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
- $2.8B Annual Revenue
- 800,000 Directly Served Business Clients
- 9,700+ Employees
(as of December 31, 2021)
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:
- Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
- Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
- Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
- S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
Our Mission
Create better ways for businesses and their partners to pay their expenses
Our Strategy
FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
- Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
- Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
- "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
- Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging.We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to “make the difference” at FLEETCOR.
Our Values
FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
- Innovation: Figure out a better way
- Execution: Get it done quickly
- Integrity: Do the right thing
- People: We make the difference
- Collaboration: Accomplish more together
These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection.We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Equal Opportunity/Affirmative Action Employer:
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
Apply Now
